Dock Worx is your best choice for Client Services/Customer Service expertise. Let us setup or transform your existing Client Services operation into an asset that truly represents your company in a manner that promotes great customer experiences to your clients while understanding successful, profitable relationships and constraints with internal operations. Some of the programs and solutions offered are:

• Client Services Operational Analysis & Efficiency Studies
• Client Services start up, staffing and procedures
• Client Services 3rd party management
• Client Services office equipment requirements, sourcing & setup
• Client Services Process Reviews
• Client Services SOP creation, documentation and implementation
• Temporary Labor Selection, Contract Negotiation & KPI’s
• Productivity Tracking (create KPIs and Monthly Reporting)