Logistics Services Provider and Operational Consulting
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Welcome to the Dock Worx webpage. The following frequently asked questions and answers should help you to navigate our webpage.
- How do I pay for my lumper services?

There are three methods of payment for your lumper service;

1. Credit Card - Pay for your lumper services via credit card. All credit card payments receive immediate electronic receipts to the mailboxes (3 total) you designate at the time of account setup. (See instructions below for credit card payments)

2. Driver Check - Driver checks or personal check. Any check will be accepted as long as the driver has a physical check at the time of payment. All driver check transactions will receive a hand written receipt for payment.


3. Cash Payment. Although we prefer not to deal in “cash” transaction on our docks, we will accept cash as a form of payment. All cash transaction will receive a hand written receipt for payment.

- How do I pay with my credit card?

To pay via credit card, you must first register your company on the webpage.

- How do I register?

To register, please go to www.dockworx.net and select “Register” in the top right hand corner of the main page.

1. If your company already has an account with Dock Worx, please select your company name from the drop down box and most of your company information will be automatically populated. Note: You will still be required to complete your first and last name, phone number and e-mail fields.

2. If this is your initial registration, please complete the information in all fields to complete the registration process. This information includes your company name, first and last name, e-mail address (you may enter up to 3 e-mail addresses), street address, city, state zip and phone number (in case we need to reach you regarding the transaction), country and choose a password for your account.

- I am registered, what is the next step?

1. Once you are registered, you are able to sign into our web portal. The “Sign in” selection is in the top right hand corner of the main page, just to the left of the “Register” selection you used to create your account.

2. Enter your e-mail address and password and you will be signed in.

3. Once you are signed in, hover over the “Container Unloading” option and you will see 2 new options appear in red font. You will select the option that says “ Pay Unloading Services Now”

4. You will be directed to the starting screen of the payment processing. The screen will have a small table of pricing categories and then a Customer Information table.

5. Your customer information was populated using your registration information that we have on file for your account.

6. Please review your information to verify everything is correct. If everything is correct, select the button to enter your load information. Note: any incorrect information may be corrected and submitted before selecting the button.

7. You have now been directed to the ‘Customer Delivery Information – Details” screen. This is when you enter all of your load information. You will need the following information to use this screen: Big 5 appointment date, Big 5 appointment number (6 digit appointment number provided to the broker or carrier at the time of appointment confirmation, transportation provider name, carton count (case count, not pallet count), SKU count (if you don’t know the SKU count, just put a 1 in for SKU Count. The system will calculate your unload charges, credit card processing fee and total transaction amount. You can now select the button. Note: You may enter up to five loads per credit card transaction.

8. You are now directed to the “Customer Summary Information – Details” screen. This screen displays the previous screen for you to review before moving to the credit card processing.

9. If everything on the screen looks correct, scroll down the page to the “Confirm Purchase” portion of the screen to enter your credit card information.

NOTE: VERY IMPORTANT: When entering your credit card information, the name on the credit card must match the billing street, city, state and zip code of the credit card billing address. Our system uses Authorize.net banking portal and any mismatches will decline the payment.

10. Once all credit card information is entered, select the Submit & Now button. The screen will change, and you will see a large green check mark designating the payment is approved. You will also receive and immediate e-mail confirmation that your payment was approved.

11. You will also receive a declined payment notification if there was a problem with your submission.

12. Your credit card processing is now complete.

13. There is no need to contact Dock Worx upon payment confirmation; we get a copy of the payment information and also a next day unload schedule from Big 5 to ensure we have the support personnel present at Big 5 each day to perform the unloads.

- How can I verify if my payment has been made?

1. In addition to the electronic receipt you get upon payment verification, we have a "Verify Payment Status" option also in red font below the "Pay Unloading Services Option"

2. Select the Verify Payment Option and enter the 6 digit Big 5 appointment number. If the payment has been successfully entered, a verified payment screen will appear with all of the load payment information.

3. Of payment has not been approved, NO RECORDS FOUND will display on the screen.

We thank you for your support and understanding.